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Adjudicator

Sovereign claims and underwriting explainability engine

Adjudicator is an explainability layer for AI-assisted claims and underwriting. It does not replace the insurer’s models; it makes their decisions defensible, producing a plain-language rationale for every outcome and testing for the fairness that TCF and the FSCA require.

Two South African insurance professionals reviewing a claim together in a Cape Town office overlooking the Atlantic coastline
[ DEMO ]

See Adjudicator weigh a claim

A sample claim, assessed the way Adjudicator would: a decision, a plain-language rationale, and a fairness check, so the outcome is defensible to the FSCA. An illustration of the workflow, not a live policy.

Claim assessment CLM-58207
  • ProductFuneral cover · R50,000 benefit
  • Policy age5 months · 6-month waiting period
  • ClaimNatural-causes death of the main member
  • Premiumsall paid, on time
Stays in SA
  1. Facts extractedPolicy terms and claim details read
  2. Decision reachedWaiting period applied to the claim date
  3. Rationale generatedPlain-language explanation for the customer
  4. Fairness checkedOutcome tested against comparable claims
Every decision is explainable and human-reviewable.
[ WHY ]

Why it exists

Under the Solvency Assessment and Management regime, FSCA conduct standards, and Treating Customers Fairly, an automated decision that cannot be explained or shown to be fair is a regulatory liability. Foreign black-box models fail this on both counts. Adjudicator sits over the decision pipeline on sovereign infrastructure and turns every output into something an insurer can stand behind.

[ HOW ]

How it works

01

Observe

Adjudicator wraps the existing claims or underwriting model, capturing inputs and outputs.

02

Explain

It generates a plain-language rationale a customer and a regulator can both follow.

03

Test

Outcomes are checked for fairness across cohorts; outliers are routed to human review.

04

Defend

The full rationale and fairness record is retained for an FSCA enquiry.

Regulatory frame

  • § SAM (Solvency Assessment and Management)
  • § FSCA conduct standards
  • § Treating Customers Fairly (TCF)

Wrestling with this now?

Adjudicator is being built with design partners. If this is your problem, help shape it.

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